Ohio IBC Totes ("we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ohioibctotes.com or interact with our services. Please read this policy carefully. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

Personal Information You Provide

When you fill out a contact form, request a quote, or communicate with us, we may collect the following information:

Full name
Business or company name
Email address
Phone number (if provided)
Mailing or business address
Details about your IBC tote needs (quantities, types, services requested)
Any other information you choose to include in your message

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Operating system
Referring website or URL
Pages visited and time spent on each page
Date and time of your visit
Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide quotes for IBC tote products and services
To process orders and coordinate pickup or delivery of IBC totes
To communicate with you about your account, orders, or service requests
To improve our website, products, and services
To analyze website usage patterns and optimize user experience
To comply with legal obligations and enforce our terms of service
To prevent fraud and protect the security of our website and business

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize your browser and capture certain information.

We may use the following types of cookies:

Essential cookies: Required for basic website functionality such as page navigation and form submissions
Analytics cookies: Help us understand how visitors interact with our website so we can improve the user experience
Functional cookies: Remember your preferences and settings for future visits

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website. Most browsers allow you to refuse cookies or alert you when a cookie is being sent.

4. Third-Party Services

We may use third-party service providers to help us operate our website and conduct our business. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.

Third-party services we may use include:

Website hosting and infrastructure providers
Analytics services (such as Google Analytics)
Email service providers for business communications
Payment processors (when applicable)
Google Maps for embedded maps on our contact page

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and quote requests are typically retained for up to three years to support ongoing customer relationships. After the retention period, your information is securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Right to access: Request a copy of the personal information we hold about you
Right to correction: Request that we correct any inaccurate or incomplete information
Right to deletion: Request that we delete your personal information, subject to certain legal exceptions
Right to opt-out: Opt out of receiving promotional communications from us at any time

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

7. Data Security

We implement commercially reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access to personal data. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are intended for business use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Ohio IBC Totes

850 Distribution Dr

Columbus, OH 43228

Email: info@ohioibctotes.com